The work is on site. The chasing shouldn’t be.

What happens between valuation and payment

Money owed on a finished stage is still money owed.

• Retentions and stage payments drift, and nobody is chasing them.

  Every unpaid stage sits in one place with a next action against it.

• An application is queried at the last minute to delay payment.

  The query is worked as a dispute with the paperwork attached, not by email tennis.

• Notices and payment dates are tracked from memory.

  Dates, terms and correspondence sit with the account, so the position is clear before you raise it.

• Variations were agreed on site and disputed in the office.

  Progress records, site correspondence and evidence stay attached to the disputed valuation.

• A main contractor starts paying later than usual.

  Company checks and monitoring flag the change while there is still time to act, from Business+.

• Chasing gets left because site work comes first.

  The routine chasing runs to the tone and timing you set, without you.

• A promise to pay after the next valuation is quietly broken.

  Promises are recorded and chased the moment they are missed.

• You want to escalate but the file is a mess.

  The account history is already in order, so escalation is a decision rather than a rebuild.

Control helps you organise what you hold and see how clearly your own terms read on the point being argued. It is practical support, not legal advice — where you need that advice, take it.